Q. Can fragmentation of the disc affect the result of the recovery?
A.
RiseData Data Recovery Professional is searching your hard drive to find one of the FAT (File
Allocation Table). If no FAT is found RiseData Data Recovery Professional will attempt the
recovery without this information. In this case the possibility of
bringing fragmented parts from all over the drive together gets
smaller.
Fragmentation in NTFS should not effect the
results of the recovery. Information about a file's allocation is
stored in a MFT entry (other than with a FAT file system, where this
information is stored in the FAT). If the file shows up in the recovery
tree, it should be recoverable.
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Q. Can I investigate the quality of my recovered files before I buy the software?
A.
Yes, RiseData Data Recovery Professional contains a build-in viewer which lets you investigate
the quality of your files and you can also open the files with their
original application before you have to register the program.
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Q. Can I use
RiseData Data Recovery Professional to recover data from CDs, CDRs and DVDs?
A.
No, RiseData Data Recovery Professional is a software for hard drives, floppy drives, Jaz
drives, Zip drives, Memory Sticks, Smart Media, Compact Flash, Secure
Digital and Multi Media Cards only.
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Q. Can I use
RiseData Data Recovery Professional to recover data if my hard drive is not recognized by the BIOS of my computer?
A.
No, if the BIOS is not recognizing the hard drive, our software is not
able to perform a recovery. Please make sure that the connections,
jumper settings and controllers are ok. If the hard drive is still not
recognized, try to connect it to another computer and see if it gets
recognized there.
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Q. While running
RiseData Data Recovery Professional I receive a disk error. What does this mean?
A.
RiseData Data Recovery Professional is a solution for software related problems, it cannot help
you with failed hardware. A disk error is a sign for a hardware
problem. We recommend to stop working with the corrupted drive until
you make a disk image. (Every try to access data can increase
corruption!)
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Q. How can I optimize the quality of the recovery?
A. What did you choose in the first step? We recommend choosing the physical drive for your recovery.
In
Scanned File System Page be sure to choose the file system which contains the most
applicable information to perform the recovery on. You can compare the
file system quality by viewing the details in the right window. Before you register, please test
enough files to be sure you are satisfied with the results of the
recovery.
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Q. I cannot open the recovered files. Why?
A. There are three possible reasons for the inability to open the recovered files.
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Q. Is it safe to run
RiseData Data Recovery Professional on my crashed hard drive?
A.
Yes, as long as your drive doesn't have a physical problem, it is safe
to use RiseData Data Recovery Professional. The program will not change anything on the crashed
drive, since it is a read-only software. Install the software on a
working Windows computer and attach the hard drive which contains the
lost files as a second hard drive to this computer. Make sure that the
second hard drive is recognized by the BIOS. Then run RiseData Data Recovery
Professional and
in Step 1 select your bad drive. Press 'Full Scan'.
The program now will scan your drive. Depending on the the size of the
drive this will take some time. As soon as the scan is ready you will
see a list of of possible file systems the program has found. Usually
you should select the first file system on the list. Press 'Show Files'. Now
the program will create the tree of the recovered files. After a while
you will see a tree with your recovered files and folders. If the files
are found you can evaluate the quality of the recovered files. Just
select a file you are interested in and click 'Text Previewer',
'Image Previewer' or 'Audio/Video Previewer' button. If the files looks okay, they
most likely will be okay after you have copied the recovered files to a
safe location on another drive.
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Q. Will RiseData Data Recovery
Professional work on a hard drive larger than 8.2 gigabyte?
A. Yes, RiseData Data
Recovery Professional will work on any size of hard drive, but huge hard drives can take a while to be scanned and recovered.
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Q. Will
RiseData Data Recovery Professional work on a hard drive larger than 136 gigabyte?
A. Yes it will under the following conditions:
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Q. What is your update policy?
A. Licensed users are entitled to free lifetime updates. If you lost your key, or your current key stops working, email
support@risedata.com with your registration name and we will send you a new key as soon as possible.
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Q. How do I recover files I deleted with Windows Explorer?
You could easily click 'Open' button when
you have selected the device you like to recover.
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Q. Why don't I see any drives in Step 1 of
RiseData Data Recovery Professional?
A. Make sure that the drive is jumpered correctly and that is was detected by the BIOS.
You
must have administrator rights to access physical or logical drives. In
Vista, User Access Control (UAC) must be switched off.
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Q. Does
RiseData Data Recovery Professional support Unicode character sets?
A.
Yes it does. You can recover files whose names are encoded in
non-standard character sets. This includes all Unicode character sets,
such as Japanese, Chinese, Korean, Russian, Greek... We recommend to
perform the data recovery on an NT/XP computer because Win9x/ME does
not fully support Unicode.
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